• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

Items MUST follow this criteria:

• Items purchased within 10 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact
• Purchased within the United States

The following items cannot be returned:

• Damaged or used products
• Reuseable Zip Cases
• Stickers + Stationary
• Discounted items (if applicable)
• International orders

If the purchased product is faulty, reach out to us within 10 days of the delivered date.

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

The following refund options are supported:

• Exchange for a new product (must be the same price)
• Refund to store credit (if applicable)

For instructions on how to ship the returned products, refer to the email received after placing the return request. SHOP LOL MEL is not responsible for the costs associated with shipping the product back to our HQ.

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 business days after approval.

If you have any queries regarding return or refund, reach out to us at info@shoplolmel.com.